rubahwin Privacy Policy

This page describes what we collect when you use rubahwin and how we keep that data protected. We at rubahwin take your privacy seriously and operate under a commitment to transparent data handling across our platform.

When you open an account with us, deposit funds, place a wager, or interact with our live-dealer tables and slot games, we collect information necessary to verify your identity, process your payments, and deliver our service. Our privacy practices reflect applicable data-protection law and our own standards for account security.

We serve users across supported jurisdictions, including major Indonesian cities such as Jakarta, Surabaya, Bandung, Medan, and Semarang. Our servers may sit outside your jurisdiction, and your data may be processed by third-party payment processors and hosting providers. This policy sets out your rights and our obligations.

What we collect on rubahwin

We collect your email address, full name, date of birth, and phone number when you register. During account verification, we ask for a government-issued ID and proof of address—typically a utility bill or bank statement. We also collect payment details: your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and the account or card number you provide.

When you use rubahwin, we log your IP address, device type, browser, and the games or markets you access. We record your deposits, withdrawals, and wagers. We also collect cookies and similar tracking data to remember your preferences and detect fraud.

We do not sell your personal data. We share it only with payment processors, hosting providers, and fraud-detection services necessary to operate our platform. Our third-party processors are bound by confidentiality agreements.

How we use your data on rubahwin

We use your information to verify your identity, process your deposits and withdrawals, and settle your wagers. We also use it to detect fraud, comply with anti-money-laundering rules, and respond to legal requests. We may contact you via email or SMS to confirm transactions or notify you of account changes.

We retain your data for as long as your account is active and for a period after closure to meet legal obligations. You may request deletion of non-essential data by contacting our support team.

Cookies and tracking on rubahwin

We use cookies to store your login session, remember your language preference, and track your activity for fraud prevention. Some cookies are essential; others are optional and improve your experience. You may disable non-essential cookies in your browser settings, though this may affect platform functionality.

We also use analytics tools to understand how users interact with rubahwin. These tools may place cookies on your device and collect anonymized usage data.

Your rights and contact

You have the right to access, correct, or request deletion of your personal data held by rubahwin. You may also object to certain processing activities. To exercise these rights, contact our support team with your account email and a clear description of your request.

We aim to respond to data requests within 30 days. If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority.

This privacy policy may be updated from time to time. We will notify you of material changes via email or a notice on our platform. Your continued use of rubahwin after such changes constitutes your acceptance of the updated policy.

For questions about this privacy policy or to submit a data request, contact our support team. We are available to assist our rubahwin community across all supported regions.